Customer & Operations
Great operators don't just optimise processes. They lead people.
The best operational leaders combine structure, logic and rigour with a genuine ability to lead people. They know how to make an organisation more efficient and cost-effective, use technology intelligently and improve the way work gets done, while creating a culture where people are proud to work hard and deliver better outcomes for customers and the business.
Hunter-Miller conducts retained searches for senior operational leaders across sectors and ownership models. We look for people who can understand complexity, bring order to it and turn operational performance into a competitive advantage.
Typical roles we fill
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Operations Leadership
COO · Chief Operating Officer · Operations Director · Operations & Services Director · Managing Director
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Customer Operations
Contact Centre Director · Customer Operations Director · Customer Experience Director · Head of Customer Experience · Head of Customer Interaction
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Field & Service Operations
Field Operations Director · Field Delivery Director · UK Installations Director · Service Operations Director
Operational leadership looks different in every business.
We've found senior operational leaders for listed companies, PE-backed businesses, privately and family-owned companies, entrepreneurial growth businesses and international groups. From field operations and installations to contact centres and customer experience, the operational challenge can look very different from one business to the next.
Notable Appointments
We know the difference between managing operations and leading them.
The strongest operators are rigorous about performance without losing sight of the people delivering it. They understand the numbers, challenge inefficient processes and introduce better technology, while building cultures where people take responsibility, work well together and care about the outcome.
They don't see efficiency and employee engagement as competing priorities. They know that a well-led, high-performing culture is one of the most powerful ways to improve both customer and commercial performance.
We look for leaders with the structure and analytical discipline to make an organisation work better, and the energy, empathy and credibility to bring people with them.
Looking for an operational leader who can make the whole organisation work better?
